Frequently Asked Questions

Below you’ll find some of our most Frequently Asked Questions from customers. If you have a question we don’t cover here, reach out to us using the chat window (bottom-left of your screen), by email at info@kingdomplaygrounds.com, or by phone at (417) 413-3020.

Have orders been affected by the Coronavirus (COVID-19)?

With peak Spring/Summer season, and an increasing surge of orders due to mandatory isolation during the COVID-19 outbreak, processing leads times have increased.

Estimated delivery times are below:

Tree Frogs Models: 10-12 business days
Gorilla Playsets Models: 14-16 business days

What are shipping/delivery costs, and what states can you ship to?

We are committed to FREE SHIPPING on all orders for any product on our website.

FREE SHIPPING includes delivery to any U.S. state except Alaska and Hawaii. Playsets are delivered curbside via freight carrier. Accessories are delivered via FedEx ground.

(NOTE: Shipping addresses not accessible by a freight vehicle, for example if you live on an island, are not eligible for free shipping.)

Are you running any sales?

YES! We are currently in our Pre-Season Sale! Prices are deeply discounted right now before the Spring 2020 shopping season gets into full swing.

You can benefit greatly by purchasing in March!

**NOTE: With many families being stuck at home with the current COVID-19 outbreak, we have extended the duration of our sale. We are keeping in mind that many families were not planning on purchasing a playset, but we want to help families enjoy recreation even when they are stuck at home due to the outbreak.

How long does it take to ship/deliver accessories or other small orders?

Accessories or other small orders generally ship much quicker than playgrounds. Total time from order date to delivery is typically 7-10 business days. Our smaller orders usually leave the warehouse in 4-6 business days, and delivery takes 3-4 business days*.

OTHER NOTES

  • All small orders ship via FedEx Ground. You will receive a standard FedEx Ground Tracking Number once your order has shipped with a link to track your shipment in the FedEx system.

*Processing and delivery times may be slightly longer during peak operating times or depending on weather conditions along the delivery route, though we work hard to keep shipping times as low as possible.

See the next FAQ below for playground shipping times.

How long does it take to ship/deliver playgrounds?

With peak Spring/Summer season, and an increasing surge of orders due to mandatory isolation during the COVID-19 outbreak, processing leads times have increased.

Estimated delivery times are below:

Tree Frogs Models: 9-12 business days
Gorilla Playsets Models: 14-16 business days

OTHER NOTES

  • Customer orders are processed in the order they are received to make it fair for everyone.
  • All playgrounds ship via LTL carrier, often UPS Freight.

  • If the carrier is UPS Freight, you will receive a 9-digit UPS Freight “PRO Tracking Number” with a link to track your shipment in the UPS system.

    NOTE: UPS Freight is different from standard UPS Ground, and the tracking numbers for these two UPS services are formatted differently. UPS Freight tracking numbers for our customer orders are 9 digits long and often start with 5, 6, or 7.

    We provide your order’s PRO Tracking Number as soon as we have ordered delivery of your order, but the UPS Freight system may take 1-3 business days to reflect tracking info. Until their system updates, you will see a message that says,

    “UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information.”

    This does not mean you have received an incorrect tracking number. It simply means that UPS Freight has not updated their system to reflect shipment progress yet. Of course, if you have any questions or concerns, we are available to help! You can also reach UPS Freight Customer Service at 1-800-333-7400.

    *Processing and delivery times may be slightly longer during peak operating times or depending on weather conditions along the delivery route, though we work hard to keep shipping times as low as possible.

    See the next FAQ below for a detailed breakdown of what happens after you order.

What happens after I complete my purchase?

We believe you should always know what’s going on and what happens next. Here is what you can expect when ordering a playground from Kingdom Playgrounds:

  • You pick out your playground and/or accessories, head to the Checkout Page, and complete your purchase on the website.
  • You will immediately receive an email from our system with your order details. If you do not see an email immediately, please check your spam folder. If it is not there, please reach out to us so we can make sure you receive your order confirmation email.
  • After we see your order come in our system, our team reviews the details to make sure nothing is missing from your shipping details. If all is well, we begin preparing your order for shipment.
  • Once your order is ready to ship, the shipping carrier picks it up from the warehouse and provides us with a tracking number, which we send to you immediately.
  • For playgrounds, the freight carrier will transport your order to the receiving station closest to your address and contact you to arrange a day and time to deliver your shipment.
    • NOTE: It is very important that you use contact information that you check regularly when placing your order to prevent delivery delays.
  • Once the freight carrier schedules a day with you to deliver the order, they will complete the delivery and require a signature from you to verify that you have received the order. NOTE: Free delivery includes curb-side delivery with lift-gate service; if you have a very long driveway or otherwise need the shipment brought to your garage or yard, please contact us for a quote for that extra service.
Where can I get installation help if I need it?

We don’t currently offer installation directly, but we are always glad to contact installers for you to help you negotiate a fair price for installation. We also put together a list of Recommended Playground Installers (organized by US state) to help you if you need installation.

Cost for installation varies widely based on product size, the install-readiness of your yard, city/state, etc. If you get a quote that seems outrageously high, reach out to us and see if we can help you find a better rate.

*NOTE: We recommend you wait until you have received tracking information and see an estimated delivery date in UPS’s system before scheduling installation. During winter, there are sometimes unforseen shipment delays, and we wouldn’t want you to miss your installation date if anything were to cause a delayed delivery. 

How can I determine if the playground I would like to purchase will fit in my yard?

On each playground’s product page, you will find an area drawing of the model’s measurements and an aerial view of the layout. You can view this in the product gallery, often as the last image. Please look at this drawing from all angles, and take note of its size on every side.

For safety reasons, we suggest you leave 6 feet of free space around the playset on each side. Please pay special attention to the measurement of the potential playset of your choice, and measure your yard space for it’s potential spot placement.

(We are currently working on creating a feature on our website that would allow you to enter in the available size of your playground area and see the sets that would fit.)

Do you offer financing options?

We do! We have partnered with Klarna to provide you with easy financing options!

Every product page that qualifies for Klarna Financing will show monthly payment options directly under the product price.

If you would like to apply for Klarna Financing, you can select Klarna Financing at checkout and complete the application.

To see the full details about Klarna Financing, see Financing Options: Buy Now & Pay Monthly.

How long will a playground last?

Our playgrounds last many, many years! The wood on each playground is kiln dried, twice! To make a playground last longer, take care of the wood and the hardware. The typical life of a playground will vary on weather and wear and tear, but most sets last 15-20 years. Playgrounds can also be moved to a new house if you re-locate, or be left to add to the re-sale value of your home, too.

What kind of warranty do your playgrounds have?

All our playgrounds have a manufacturer warranty from Gorilla Playsets that covers the wood components for 10 years and any accessories for 1 year, though typically the wood and accessories last much longer.

If there is some cracking in the wood, is that normal?

We want to assure you that we use quality wood in our playgrounds. The wood on our playgrounds is kiln dried two times for preservation. However, by the nature of wood, we recommend re-staining every other year to keep it looking its best. This will help preserve it. Some normal splitting of wood is expected, as wood does expand over time.

If you feel like your wood is defective, just take some pictures of the area of concern, and email them to our customer service department at support@kingdomplaygrounds.com. We will look at the pictures you send us and call you to discuss the problem.

*Please keep your proof of purchase from each item that you buy, so we can assist you properly.

Where is Kingdom Playgrounds located?

Though we are an online-only retailer, we are a Springfield, MO based business. All customer service, sales support, chat support, and website support are handled by our in-house team at the eFactory building in downtown Springfield.

I don't see my preferred payment method. Can you change that?

Currently we offer payments through most major credit/debit cards through Stripe and Amazon Pay, and we offer financing through Klarna. If there is a payment method you would like to see on the website that would help make your shopping experience easier, let us know! 

CONTACT INFO

For any questions regarding products, delivery, installation, or just about anything else, feel free to contact us directly at (417) 413-3020 or info@kingdomplaygrounds.com, and we will take care of you as quickly as possible.

Our office hours are:

Mon: 9am – 9pm CST
Tues: 9am – 9pm CST
Wed: 9am – 5pm CST
Thur: 9am – 9pm CST
Fri: 9am – 9pm CST
Sat: 9am – 9pm CST
Sun: 1pm – 6pm CST

We are often available by website chat later, especially around during peak season. Any emails received before 6pm CST will receive a response the same day. Emails received after 6pm CST will receive a response by the next business day. Missed calls will be promptly returned if you leave us a voicemail.

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4 thoughts on “Frequently Asked Questions

  1. Anson martin. says:

    I would like to know the biggest size of sets you have in terms of heights. Tall slides/swings etc. something for older children instead of just tots

    • Kingdom Playgrounds says:

      Anson, we have options with 6′ 6″ main decks and 7′ 4″ main decks, which might be just what you’re looking for. These are from a new product line that we’re looking to get on the website now, but in the meantime, feel free to give us a call at (417) 413-3020 to discuss options! We’re always happy to help! 🙂

    • Kingdom Playgrounds says:

      Cathy, thanks for reaching out! There isn’t necessarily an age limit on our playgrounds, but most will be best for children 3-11. The decks and swings will hold 800lbs so you can enjoy the playground with the kiddos.

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